Roseae Co LLC Refund Policy

1. All Sales Are Final
Due to the medical and hygienic nature of professional skincare, all sales are final. We cannot accept returns or offer refunds on opened or unopened products due to change of mind, buyer’s remorse, or improper product selection.

2. Allergic Reactions & Skin Sensitivity
Your skin's health is my top priority. If you experience an unexpected allergic reaction to a product purchased through this site, please contact me within 7 days of receiving your order at roseaeco@gmail.com.

To qualify for a store credit or exchange in the case of a reaction, you must provide a photo of the reaction and proof of purchase.

Please note: Active ingredients (like retinoids or exfoliating acids) can sometimes cause initial purging or mild dryness. If you are unsure if your skin is reacting or just adapting, please reach out so we can adjust your protocol!

3. Damaged or Defective Items
If your product arrives damaged, leaking, or with a broken pump, I will absolutely make it right.

Please inspect your order upon delivery and contact me within 48 hours of receipt.

Include your order number and a photo of the damaged product.

Eligible damaged items will be replaced with the same product at no additional cost to you.

4. Shipping & Lost Packages
Once a package is marked as "Delivered" by the carrier, we are no longer responsible for lost or stolen items. Please ensure your shipping address is correct and secure before placing your order.

How to Request Support
If you have any questions about your products, need to report a damaged item, or want to discuss a skin reaction, please email roseaeco@gmail.com with your order number in the subject line. Please allow 24–48 business hours for a response.